I have purchased a SAMSUNG mobile (Model No. S259) 4 month ago within 1 month I get problem in handset, its hanging while attending call then I reach to service centre (NOIDA-India) they repair it after 15 days but within 2 hours I get another problem now its hanging while insert Memory Card. I complain for same to the service centre (NOIDA) and they again sent it for repairs and give me 1 week time but they did not repairs it in 15 days then I complained to customer care number then they give me 24 working hours time and say they will call me but they did not call me then I call once again to customer care then they give me Area Service Manager number he say me give me 2 days and I will call you but he did not call me and also not pickup my phone then I call to customer care they connect me with Area Service Manager through conference and he ask 2 days after 2 days I call him but he not pickup my phone then once again I call to customer care and they did same & Area Service Manager say me give 2 days otherwise he will give me new handset finally after two days I call to service centre and they give me positive response I reach there they give me handset but after checking I found they did nothing.when I ask for same he say me they replace new mother board there is no problem you memory care is faulty then I though may be he saying right then I left the place when I check another memory card I found problem is not solve and I check my memory card in another phone (same model phone) its was working and I check another function and found camera is also not working and I complain same to Area service manager he say me handover it to service centre and he is sending a replacement approval and now after 1 and half month my case is pending in between I am regularly in contact with Area Service Manager & I also call to Service MD. he ask to 1 week but after 1 week he did nothing.
I am regretting to use SAMSUNG product.I did complain by written, by phone & e-mail also but i am not getting response from anywhere.
Please let me know what to do.
Go for a NOKIA my friend. They are rough and tough.
You get more reliable and user friendly ones.
Moreover Nokia mobiles are serviced at all nuke and corners, so don't have to worry about it.
throw it and buy a new one thatz watt im about 2 do with my sk3 its driving me nuts gud luck
The last thing you can do for it is to complain about it in the Consumer Court. http://www.icrpc.org and http://www.consumercourt.netfirms.com might be helpful.
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